Refund and Cancellation Policy
Cancel any time
You can cancel a Pro or Bureau subscription at any time in the Stripe billing portal: open Manage subscription, enter your licence key and the email address you paid with, and choose Cancel subscription. Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for, and then the app returns to the free version. We do not charge a cancellation fee.
Your 14-day right to cancel, and immediate access
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel a purchase of digital content. Your licence key, which unlocks Pro straight away, is digital content supplied as soon as payment completes.
Before you pay, we ask you to confirm that you want immediate access and that you understand you lose the 14-day right to cancel once your licence key is shown. We cannot take your order without that confirmation. The success page after payment confirms this, and you can download a copy of that confirmation to keep.
The same rules apply at each renewal: a renewal gives you immediate continued access.
Business customers do not have a statutory cancellation right.
Refunds we do give
- Annual renewals: if you cancel within 14 days after an annual plan renews, email us and we will refund that renewal in full.
- Faulty digital content: if Sealrift is not as described or does not work, tell us. We will try to fix it; if we cannot within a reasonable time, we will give you a refund, as the Consumer Rights Act 2015 requires.
- Charges in error: if you were charged twice or charged after you cancelled, we will refund the mistaken charge.
- If we end your licence other than for your breach of the Terms, we refund the unused part of your subscription.
Otherwise we do not refund part-used periods.
How to ask
Email support@sealrift.com with your licence key or the email address you paid with and the receipt number. Refunds go back to the original payment method through Stripe, normally within 14 days of our agreeing them. Your bank may take a few more days to show it.